Spain:
All parcels are sent via SEUR, except for snowboards and surfboards which are sent via GLS or a freight forwarding company.
Italy:
All parcels are sent via DHL Worldwide, except for snowboards and surfboards which are sent via GLS or a freight forwarding company.
France:
All parcels are sent via Colissimo, except for snowboards and surfboards which are sent via GLS or a freight forwarding company.
The Netherlands/Belgium/Luxembourg:
All parcels are sent via TNT, except for snowboards and surfboards which are sent via GLS or a freight forwarding company.
All other countries:
All parcels are sent via DHL, except for snowboards and surfboards which are sent via GLS or a freight forwarding company.
When you choose the size of an article, you will be informed when the article will be ready for shipping. The duration of shipping depends on your delivery address.
Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.
If the shipping/dispatch time for an item exceeds 24 hours, we will order the item for you directly from our suppliers. Once the items have been delivered to our warehouse, the usual shipping process will start. From this point you can track your order within your customer account.
In the exceptional case of one item being out of stock, we will certainly inform you as soon as possible. Our customer service representatives will be happy to help you choose the right alternative.
If you are not interested in such an alternative we will, if necessary, refund the already paid purchase price as soon as possible.