All parcels are sent via DHL, except for snowboards and surfboards which are sent via GLS (excluding Germany and Austria, where boards are sent via DHL).
When you choose the size of an article, you will be informed when the article will be ready for shipping. The duration of shipping depends on your delivery address.
Delivery times within Germany are 1-3 working days, and 3-7 working days to most European countries. Please note that shipping to Greece and Finland can take up to 10 working days.
If the shipping/dispatch time for an item exceeds 24 hours, we will order the item for you directly from our suppliers. Once the items have been delivered to our warehouse, the usual shipping process will start. From this point you can track your order within your customer account.
In the exceptional case of one item being out of stock, we will certainly inform you as soon as possible. Our customer service representatives will be happy to help you choosing the right alternative.
If you are not interested in such an alternative we will, if necessary, refund the already paid purchase price as soon as possible.